Privacy Policy

Last updated: 10/7/2025

NDPR Compliant

Introduction

TixUp ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform.

This policy is compliant with the Nigerian Data Protection Regulation (NDPR) 2019 and other applicable data protection laws.

Information We Collect

Personal Information:

Name and contact information (email)
National Identity Number (NIN) for organizer verification
Bank Verification Number (BVN) for organizer verification
Residential address for organizer verification
Government-issued ID documents and selfie for KYC verification
Event creation and management data
Ticket purchase and transaction history

Technical Information:

IP address and device information
Browser type and version
Usage patterns and analytics data
Cookies and similar technologies

How We Use Your Information

For Event Organizers:

Verify your identity for KYC compliance
Process event creation and management
Handle ticket sales and payments
Provide customer support
Send important notifications

For Event Attendees:

Process ticket purchases
Verify ticket authenticity
Send event updates and notifications
Provide customer support
Improve our services

Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: All data is encrypted in transit and at rest
Access Control: Limited access to personal data on a need-to-know basis
Secure Storage: Data stored in secure, compliant cloud infrastructure
Regular Audits: Security assessments and vulnerability testing
Data Minimization: We only collect data necessary for our services

Your Rights Under NDPR

As a Nigerian resident, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Limit how we process your data
Right to Portability: Receive your data in a structured format
Right to Object: Object to processing of your data
Right to Withdraw Consent: Withdraw consent at any time

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations:

Account Data: Retained while your account is active
Transaction Data: Retained for 7 years for tax and audit purposes
KYC Data: Retained for 5 years as required by regulations
Event Data: Retained for 3 years after event completion

Contact Information

For privacy-related inquiries or to exercise your rights, contact us:

Email: privacy@tixup.ng

Phone: +234 800 TIXUP

Address: [Your Business Address]

Data Protection Officer: dpo@tixup.ng

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.